In Its Customer Solutions Centre (CSC) In China

Shanghai, China— Gerber Technology has announced that its customer Solution Centre (CSC) in China has started 400-6201661 as a customer service hotline for cell phone users throughout the country, following 800-8201661 hotline service opened last year. 400- Customer service hotline required the local call charge only, is regarded as another measure of Gerber Technology to offer convenient service to the Chinese market. From now on, besides 800- hotline provides free-call service through stationary phones, 400- hotline assists with cell phone users to enjoy the service out of embarrassment caused by communication technology between the stationary and mobile phones. Customers, through 400- hotline, could be offered after-sale service from GT CSC in Shanghai, including software support, hardware support, complaints and parts order, etc. And its service time is from 8:30 to 18:00, Monday to Saturday.

At present, GERBERservice includes GERBERnetTM, CSC and service contract, etc. And GERBERnetTM is a net service system providing after-sale maintenance and support. Customer may reach it through the website www.gerbertechnology.com. And this platform offers 24*7service support, i.e. parts order service for 24hours/day, 7days/week. It also refers to services like software upgrade, technical information inquiry and old equipment auction, etc. According to the service contract, customers may also have the priority of the concerned telephone support, house call and software upgrade, etc. Gerber takes customers’ benefits into account and introduces various kinds of customized service contract.

Mark Hessinger, the global customer service director of Gerber, said,” as the leader of CAD/CAM system on the globe, Gerber now has recognized that to maximize the regular running time of the system is the best way to help customers increase profit. The 400- mobile phone hotline of CSC in China provides the customer with more convenience and another way to choose for Gerber service.”

Known to be the first 400- customer service hotline user, Gerber presents its leader’s foresight in the industry and strives to upgrade its service for customers.

Till now, Gerber service could be accessed in the following ways:
² Free Hotline
800-8201661（non mobile phone users）
400-6201661（mobile phone users, including Hong
Kong and  Macao users）
² Fax
0086-21-54451007
² Email
csc.cn@gerbertechnology.com
² SMS
555500289000（China Telecom users）
13611973013 （mobile phone users）
² MSN Messenger
csc.cn@hotmail.com

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About Gerber Technology
Gerber Technology (www.gerbertechnology.com), a business unit of $530 million corporation Gerber Scientific, Inc., develops and manufactures the world's leading brands of integrated software and hardware automation systems for the sewn products and flexible materials industries. These systems automate and significantly improve the efficiency of information management, product design and development, pre-production, and production processes. The company offers specialized solutions to a variety of end-user markets including apparel, transportation interiors, furniture, composites and industrial fabrics. Gerber Technology’s world headquarters are located in Tolland, Connecticut, U.S.A. with regional offices, agents and distributors in 125 countries serving a total of over 17,500 customers through seven Customer Solutions Centers on six continents. The company engineers and manufactures its products in various locations in the United States, Europe and Asia.

Established in 1968, Gerber Technology is one of four businesses of Gerber Scientific, Inc. (www.gerberscientific.com) of South Windsor, Connecticut, U.S.A., a corporation listed on the New York Stock Exchange under the “GRB” symbol.